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Job Specification: Maintenance Administrator
Based in Dunmurry, Belfast
The Company
Brookvent is an award-winning Northern Ireland based manufacturing company specialising in high-performance ventilation products for residential and light commercial applications. Our diverse and innovative range spans from window trickle vents through to whole house heat recovery ventilation systems sold and specified throughout the UK and exported across the world. Delivering exceptional Customer Service is a core commitment within the company and we’re looking for an experienced individual to join our busy Maintenance Team, helping us to meet the needs of our growing business.
Full Time/Permanent
37.5 Hours (Mon-Fri)
£24,000 basic salary
The Role
· Scheduling maintenance works & coordinating a team of maintenance engineers.
· Synchronising engineers’ digital diaries for all maintenance works ensuring deadlines are met.
· Data management including generating, updating, and maintaining existing records.
· Tracking and recording parts ordered from suppliers with emphasis on required completion dates.
· Effectively communicating job status’ to client.
· Generating statistics to communicate progress at management meetings.
· Liaising with engineers to ensure material stock levels are maintained.
· Acting as initial point of contact for enquiries and queries on behalf of installation co-ordinator.
Key Skills
· Previous experience in a customer facing role with an excellent customer service manner.
· Strong communication skills when liaising with tenants and clients.
· High Proficiency in Microsoft packages in particular MS Excel / outlook.
· Excellent record keeping.
· Well organised / able to work to deadlines and prioritise workload.
· Effective team member.
· Good work ethic to timekeeping and productiveness.
· Organised and self-motivated.
· Administrative experience within construction / social housing industry desirable but not essential.
The Person
· 2 Years+ Experience within a Customer Service setting.
· Proven ability to build relationships with customers.
· Competent with use of Microsoft Office.
· Enthusiastic, proactive, and flexible.
· Positive and highly customer service focused.
· Strong team player and excellent interpersonal skills.
Remuneration
· Salary Circa £20k – £23k p/a (Based on experience)
· Working Hours: Mon – Thurs (8.30am to 5pm), Friday (8.30am to 2.30pm) (37.5 hr Week)
· Company Pension Contribution
Brookvent is an equal opportunities employer and welcomes applications from all eligible candidates. For more information or to apply, please email: matthewc@brookvent.co.uk
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