Shipping policy

Deliveries

All deliveries to the UK Mainland are 2-3 days as standard. All deliveries to Northern Ireland and the Republic of Ireland are 1-2 days as standard. All Brookvent deliveries are completed by competent, insured, traceable couriers.

Delivery costs are calculated based on weight and size.

Same Day Dispatch

We aim to dispatch all orders placed before 12 Noon ‘Same Day’ (Monday-Thursday).

We aim to dispatch all orders placed before 10am ‘Same Day’ (Friday).

Orders placed on Fridays and over the weekend period (Saturday & Sunday) as well as holiday periods will be processed and dispatched the next working day.

Orders are subject to stock availability.

Timed Deliveries

If you need an item NEXT DAY by a certain time, please contact us as early as possible so that we can facilitate your order. An extra charge may apply to guarantee timed deliveries on a certain day.

Delivery Tracking

Should you require a tracking number for your consignment please contact us by email at hello@brookvent.co.uk stating your FULL NAME and your unique ORDER REFERENCE number and we will endeavour to confirm this for you ASAP.

Receiving Deliveries

All deliveries must be signed for, please ensure there is someone available to do so.

Proof of Delivery provided by our courier partners is deemed sufficient to confirm that delivery has been received.

Any missing items or damaged boxes/packages should be signed for as such with the courier by the customer.

Should any discrepancies/ issues only become apparent upon opening packaging Brookvent require that these are communicated within 3 working days of receipt of goods.

Local Pickup

Brookvent offer an option of picking up your order from our Head Office in Dunmurry, Belfast (BT17 9HU). Orders placed before 12 Noon can be collected from 3pm onwards subject to our opening hours stated above.

All online collections should report to front reception and state their FULL NAME and unique ORDER REFERENCE number.

Customers outside the UK Mainland, NI and ROI

Brookvent welcomes buyers from the Channel Islands, IOM, Scilly Isles, Western Isles, Shetland & Orkney Islands as well as international buyers however, we do ask you to contact us for a competitive delivery quotation.

If you qualify for a zero VAT invoice, then please contact us before you buy.