Refund policy

Returns

Brookvent offers a no-query 30 day (from date of dispatch) returns policy on unused items. Items should be returned in the condition they were received and in their original packaging in order to qualify for a full refund. A re-stocking charge will be applicable to goods that require re-packaging.

The Brookvent Intermittent Extract Fans, DMEV, PIV and Single Room Heat Recovery – Aircycle ONE (Download Here) form should be completed and included with the return packaging to ensure we can process your return as quickly as possible.

All Brookvent products returns form (Download Here) should be completed and included with the return packaging to ensure we can process your return as quickly as possible.

Please note that items being returned must be done so at the customers’ own expense and risk of loss therefore it is recommended that you purchase sufficient postal insurance to cover the goods value.

We will endeavour to refund the total goods value ASAP (Customer is charged for the initial goods delivery) once the items have been received and checked. This is in addition to your statutory returns rights.

Important –  To ensure your return is credited, all goods must be returned with prior notification, appropriate labelling, and the original delivery note or order acknowledgment. Brook Design Hardware cannot guarantee credit if these requirements are not met

Please send your returns to:

Brookvent (Online Returns)
Dunmurry Industrial Estate
Dunmurry,

Belfast, BT17 9HU

If a product has failed or is thought to be faulty please contact us immediately at hello@brookvent.co.uk stating your FULL NAME, CONTACT NUMBER, ORDER REFERENCE number and the PRODUCT CODE and we will have a product specialist contact you ASAP to assist.

You may also simply contact us directly via telephone on +44(0)28 90 616 505

Faulty products should be returned following the same returns process as above. Once the products have been received, Brookvent will agree to refund or replace the product for the customer at no extra cost providing the fault is identified as a manufacturers fault. Brookvent will not be held responsible for product failures due to accidental damage, misuse and or poor installation.

If an advanced replacement is required, please purchase a second item and we will refund the original when this is returned to us provided it meets with the above criteria.